- Membership / programme fee
- No separate membership fee was published; the programme is sold as a subscription that includes the medication (as published)
- Medication cost
- Published from $129/month on a six-month plan and from $179/month on shorter terms, described as flat-rate with the same price if your dose changes. A separate one-time figure of $249 is published against another programme. States that if you do not qualify, you pay $0 (as published)
- Introductory offer
- Not publicly disclosed on the pages we captured.
- Insurance
- States it does not bill insurance and cannot guarantee reimbursement for services or medications.
- HSA / FSA
- States some services and medications are HSA/FSA eligible and directs you to check with your own plan.
- Consultation process
- Message-first care with board-certified clinicians, described as clinical review plus pharmacist verification on every prescription. States an annual telehealth visit is part of the model, and names its chief medical officer and pharmacy leadership.
- Eligibility
- Publishes the full list of states served — 35 states plus the District of Columbia at capture, with Alaska, California, Connecticut, Kentucky, Louisiana, Massachusetts, Minnesota, Mississippi, New Mexico, North Carolina, Rhode Island, South Carolina, Utah, Vermont and Virginia absent — and states more licences are being added. Clinical criteria such as a BMI threshold were not published on the pages we captured.
- Lab work
- Publishes shipping and return instructions for lab test kits, and describes comprehensive lab testing as part of its hormone programme rather than the weight programme.
- Pharmacy fulfilment
- States medication is compounded in its own NABP-accredited pharmacy in Austin, Texas, with pharmacists verifying and preparing every patient-specific prescription. The founder previously led Lake Hills Pharmacy, described as an NABP-accredited compounding pharmacy.
- Shipping
- States medication is delivered to your door with step-by-step instructions, and publishes guidance on tracking, packages that arrive warm, and missing deliveries.
- Support services
- States message-first care with ongoing support, and publishes a categorised FAQ covering billing, subscriptions, shipping, lab kits and clinical guidelines.
- Cancellation
- States one-month plans cannot be cancelled once the prescription is processed, and that three-month and six-month plans require the full term and cannot be cancelled before it ends.
- Refunds
- States plainly that refunds are not available after a prescription has been approved and processed, on any plan length. Commits to resolving wrong medication, damaged packages and fulfilment errors, which are handled separately from refunds.