- Membership / programme fee
- No separate membership fee was published; plans are sold as monthly or quarterly programmes (as published)
- Medication cost
- Weight loss plans published from $189/month and as low as $295/month depending on medication, with quarterly figures of $549 and $837 also published. Other programme figures of $150 and $155 per month appear across the site (as published)
- Introductory offer
- Not publicly disclosed on the pages we captured.
- Insurance
- States it does not rely on insurance, that some plans may offer coverage for consultations or certain medications depending on benefits, and that it offers transparent upfront pricing instead. Directs you to check your own plan.
- HSA / FSA
- States all plans are FSA and HSA eligible.
- Consultation process
- Secure online health assessment reviewed by a licensed provider, followed by a same-day video consultation when clinically appropriate. States the whole process including follow-ups is online with no in-person visits. Names a triple board-certified physician among its providers.
- Eligibility
- States adults in the US may be considered based on clinical factors such as BMI and related conditions, determined by a provider from the health questionnaire. States its BMI calculator does not itself determine eligibility. A specific BMI threshold was not published on the pages we captured.
- Lab work
- Lab work requirements were not published on the pages we captured.
- Pharmacy fulfilment
- States prescriptions are filled by US-licensed compounding pharmacies, and that each batch undergoes independent third-party laboratory testing for potency, sterility, pH and endotoxins under the pharmacy's quality protocols. The pharmacies are not named.
- Shipping
- States medication typically ships within a few business days of a prescription being issued, with shipping included at no additional cost.
- Support services
- Not publicly disclosed on the pages we captured.
- Cancellation
- Cancellation terms were not published on the pages we captured.
- Refunds
- Refund terms were not published on the pages we captured.